The Fundraising Accelerator includes a sophisticated Credit Card Clearance retry facility.
If, for example, a credit card transaction fails due to what we call a Soft Decline e.g. due to insufficient funds, the system can be set to retry this clearance a set number of times over a set number of days.
The settings for both number of retries and days between retries are set up in ProntoPayments Settings.
To review this, open the ProntoPayments app and select ProntoPayments Settings.
From there, select Basic.
Have a look in the Enabled Default Values section, there you will see two settings for the maximum Donation Retries for credit card transactions and maximum Donation Retries for bank transaction. These are the maximum number of retries for credit card and bank transactions respectively.
The retries process is automatic and happens behind the scenes. On each opportunity a payment transaction record will be created. This record stores the information about the credit clearance process for a given opportunity.
Enable these features, set desired number of retries and click Save.
If the first attempt at clearance is failed, a new payment transaction is created for the retry. If the maximum number of retries is reached without a successful transaction, the Opportunity will be updated to stage: Closed Lost.