Most of what the donation processing team does is usually processing standard and regular gifts. However, there are a variety of other transaction types that need to be processed from time to time. This includes things like reversing a donation that has already been cleared or producing refunds, processing soft gifts, or special gift types such as tribute gifts or matching gifts.
Because many of these functions are not as common or, in many cases, they may be restricted to only a few staff members, we have moved them to the own training module.
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